How much is delivery?
UK delivery:
- Royal Mail, under 2kg: £3.95
- Royal Mail, 2kg and over: £5.95
- Courier, up to 2kg: £4.50
- Courier, 2kg and over: £5.50
- Northern Ireland, courier: £8.50
- Free UK delivery on orders over £100
All orders are dispatched the same or next working day, either by Royal Mail (signed for, 2 to 3 working days) or by courier (signed for, 3 to 4 working days).
Do you deliver outside the UK?
We are delighted to post or courier orders to customers outside the UK. Please email info@annemariedesigns.uk or use the contact form for a shipping quote based on the actual weight of your order.
What is the cut-off time for same-day dispatch?
Orders completed and paid for by 2.30pm are dispatched the same day where possible. Otherwise, your order will be dispatched within 24 hours of the order being completed and payment clearing.
What are your opening times?
We are open from 9.00am to 5.00pm, Monday to Friday.
Can I contact you outside of these hours?
Please email us at info@annemariedesigns.uk and we will reply as quickly as possible.
What happens if I place an order at the weekend?
Orders placed over the weekend will be dispatched the following Monday morning.
How can I pay?
Anne-Marie Designs is a secure shopping site. You can pay by all major credit and debit cards, PayPal or Apple Pay. Please note we are unable to dispatch an order until payment has been received.
What if my order is damaged or faulty?
We always double check all products, where possible, before they are dispatched. If you receive a damaged or faulty item, please contact us at your earliest convenience by phone on 07887 576361 or by email at info@annemariedesigns.uk. We will resolve the situation to your satisfaction as quickly as possible.
What if I wish to return my order?
To return an item, please contact us within 14 days of receiving your order. Please see our returns and refunds policy.
What happens if my order doesn't arrive?
Please contact us and we will do our utmost to locate your missing order or resolve the situation to your satisfaction as quickly as possible.
However, Anne-Marie Designs cannot be held responsible for problems caused by inaccurate delivery information supplied to us. Any items returned on this basis will be held until either the cost of re-delivery has been settled by the customer, or the order has been refunded minus the delivery cost. We also reserve the right to charge for re-delivery if the package was not collected from your local sorting office or if a re-delivery was not arranged by you.
If your order has not been delivered, we reserve the right to ask you to wait 10 working days before we re-dispatch the goods.
Customs charges
For orders outside the UK, you are responsible for any customs charges or import duties payable when the parcel reaches its destination. Please contact your local customs office for current charges, as these vary from country to country.
Are all products on the website in stock?
Yes, we stock all our products on site, which means the majority of orders are sent out the same working day.